Refund & Delivery (Digital) — EcardSnap
We sell only digital products/services. There is no physical shipping or return of goods.
Delivery
- Delivery is digital via email/dashboard link. Usual delivery time: instant to 24–48 hours after payment.
- If files are not received within 48 hours, please contact us using the details below.
Refund Eligibility
- Refunds are considered only for:
- Duplicate/accidental payments, or
- Non-delivery due to a technical error on our side (after you report it and we cannot resolve within 48 hours).
- Orders may be cancelled only before work/processing starts; full refund in such cases.
- Because items are digital and/or customized, change-of-mind refunds are not available once delivery/work has started.
Exclusions
- No refunds for dissatisfaction with results where service was delivered as described (performance depends on platform policies/budgets where applicable).
- No refunds after source files/assets have been shared or project has been approved.
Processing Time
- Approved refunds are processed within 7–10 business days to the original payment method (bank/payment-gateway charges may be deducted).
Disputes
- We first attempt resolution via email/phone. EcardSnap reserves the right to approve/deny refunds after investigation.
Contact
Email: hjariwala983@gmail.com
Phone: +91 9723194252
Address: OPP Sankalp Complex, Near Dr. Bhuva Clinic, Bhavnagar, Pin 364001
Privacy Policy — EcardSnap
What We Collect
- Basic contact details (name, email, phone), order info, files you upload, and payment reference IDs (no card details stored by us).
How We Use It
- To create/deliver your digital order, provide support, billing, and legal compliance.
Sharing
- With trusted processors only (e.g., payment gateway, hosting). We don’t sell your data.
Data Security & Retention
- We use reasonable security controls and retain data only as long as needed for service and legal requirements.
Cookies
- We may use essential and analytics cookies to improve the site.
Your Rights
- Request access, correction, or deletion of your data by contacting us.
Updates
- Policy may change without notice; the latest version on this page applies.
Contact
Email: hjariwala983@gmail.com • Phone: +91 9723194252